Samsung surpasses Apple taking part in expressions of customer satisfaction

Samsung has surpassed rival Apple laptop battery taking part in expressions of customer satisfaction, contemporary boom claims.

According to a up to date survey conducted by the University of Michigan’s American Customer Satisfaction alphabetical listing (ACSI), South Korean tech titan earned a satisfaction rating of 81 points not at home of 100 since counter to Apple which scored 79 points.

This is in support of the very firstly period with the purpose of Samsung has surpassed Apple to earn a top customer satisfaction come to. While Samsung scored five points supplementary than it did taking part in 2013, Apple was down by two points from stay fresh day.

After that on the make a list were Nokia and Motorola laptop battery sharing the third catch a glimpse of with 77 points, while HTC followed in support of the fourth catch a glimpse of with 75 points. BlackBerry surprisingly was dappled beforehand of LG on the make a list earning 74 and 73 points, in that order.

It is surprising to mention with the purpose of even with laptop battery immense victory of its most recent iPhone iteration- iPhone 6 and 6 Plus- Apple lose the top catch a glimpse of to Samsung whose profits and mobile phone sales both took a dive taking part in 2014 and the flagship Galaxy S5 did not promote since predictable. Analysts link the Cupertino’s consumer satisfaction decline to a chain of issues with the purpose of iPhone users practiced since the launch plus #bendgate, Crescentgate, iOS bugs and supplementary.

With this unexpected survey end result, it can be alive concluded with the laptop battery purpose of customer satisfaction has nothing to figure out with popularity.